Return & Refund Policy

Last Updated: August 20, 2026

At HelioCart, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or otherwise eligible product, we're here to help.

1. 7-Day Return Window

Return or issue requests must be submitted within 7 days of receiving your order. Requests made after this period may not be eligible.

2. Unboxing Video

We strongly recommend recording an unboxing video when opening your package. The video should clearly show the package, shipping label, product, and any damage or missing items.

An unboxing video may be required to verify certain damage, missing-item, or incorrect-product claims.

3. Eligible Issues

Returns, replacements, or refunds may be considered for:

• Damaged or defective products
• Incorrect products
• Missing items or accessories
• Products significantly different from what was ordered

All requests are subject to verification and approval.

4. Non-Eligible Returns

Returns may not be accepted for:

• Change of mind or personal preference
• Incorrect size, color, or variation selected by the customer
• Damage caused by misuse or improper handling
• Normal wear and tear
• Requests made after 7 days
• Products marked as non-returnable

5. How to Request a Return

Contact HelioCart within 7 days and provide your order number, a description of the issue, and clear photos/videos. Do not send the product back until return instructions are provided.

6. Refunds

Once your request has been reviewed and approved, HelioCart aims to process eligible refunds within 24 hours.

The time for the refund to appear in your account may depend on your bank or payment provider.

7. Contact Us

For return, refund, or replacement assistance, contact us through the customer support information provided on our website.

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